If your wireless headphones are connected but producing no sound, the issue usually relates to pairing, device settings, or audio configuration. Use the steps below to identify and resolve the problem efficiently.
### **✔ Ensure the headphones are powered on**
* Confirm the LED indicator is showing the correct “on” or “connected” color.
* If the battery is low, charge the headphones for at least **10–15 minutes** and test again.
### **✔ Verify they’re properly connected**
* Make sure your device shows the headphones as **“Connected”** or **“Paired & Connected”** (Bluetooth menu).
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## **2. Confirm Audio Output Settings**
Even when headphones are paired, your device may still be sending audio to a different output.
### **On Windows**
1. Click the **Speaker icon** → Select your wireless headphones as the **output device**.
2. Go to **Settings → System → Sound**, and ensure the correct device is selected under *“Choose where to play sound.”*
### **On Mac**
1. Go to **System Settings → Sound**.
2. Select your wireless headphones under **Output**.
### **On Mobile Devices**
* Open **Bluetooth settings**, tap your headphones, and ensure **“Call Audio”** and **“Media Audio”** (Android) or **“Output”** (iPhone Control Center) are enabled.
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## **3. Adjust Headphone Volume Controls**
Many wireless headphones have their own volume buttons.
* Increase the volume directly **on the headphones**.
* Make sure they are not muted.
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## **4. Disconnect and Reconnect the Bluetooth Connection**
A fresh connection often resolves audio routing problems.
1. Turn off Bluetooth on your device.
2. Turn it back on and reconnect the headphones.
3. If the issue persists, **remove** the device (“Forget This Device”) and pair again from scratch.
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## **5. Test With Another Device**
This step helps identify whether the issue is with the headphones or the original device.
* Connect your headphones to a different phone, tablet, or computer.
* If they work elsewhere, you may need to reset Bluetooth settings on your primary device.
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## **6. Restart the Device and Headphones**
A reboot clears temporary glitches.
* Restart your phone/computer.
* Power the headphones off for a few seconds, then turn them on again.
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## **7. Reset the Headphones**
Most wireless headphones include a reset feature to clear internal pairing errors.
Typical reset method (varies by model):
* Hold the **power button** or the **power + volume** buttons for **5–10 seconds** until the LED blinks.
Check your model’s manual for the exact reset procedure.
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## **8. Check for Firmware or Software Updates**
Some headphones—especially major brands like Sony, Bose, Apple, and JBL—require app updates.
* Open the official app (if applicable) and install any pending updates.
* Update your device’s operating system to ensure compatibility.
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## **9. Inspect for Physical or Environmental Issues**
* Ensure nothing is blocking the Bluetooth signal.
* Move closer to the device (stay within **10 meters / 33 feet**).
* Check for damage to earcups or charging ports.
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## **10. If All Else Fails: Contact Support**
If none of the steps work, the headphones might have a hardware issue.
* Reach out to the manufacturer’s support team.
* If still under warranty, request a repair or replacement.
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## **Need a more customized version?**
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* Windows-only
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